dutnguye

I purchased a sealed copy of Call of Duty 3 on PS3 from him and never recieved it. It has been almost 20 days since the deal went down and I can\'t get a response from him. He has logged into the forums since I have pm\'ed him over 4 times, so I know he is alive an well.

dutnguye was the Seller on August 28, 2007 AnandTech

Bad Trader, doesn\'t respond, unless it is you paying him, hasn\'t shipped items etc... I am persuing Paypal for a refund on the payment.

Purchased 2gb DDR500, AMD 3800+, & an Asus A8N-SLI Deluxe.

dutnguye was the Seller on February 20, 2008 AnandTech

Communication before the sale was fine, as was communication afterwards. He kept me updated on a four day delay in shipping.

When I received the parts, they were not packed very well. Duy failed to disclose that he had replaced the stock southbridge fan with an aftermarket hsf that did not align with the holes on the board, & that he had glued/epoxied the hsf in place. Of course, the hsf broke off in transit.

I initially contacted Duy requesting a refund because I didn\'t want to spend the time cleaning the southbridge (he had not used a standard, easy to remove thermal grease/adhesive) & the extra money on a replacement hsf. This request was ignored.

I had to spend two hours removing the excessive gunk he had applied to the southbridge & $15 on a replacement heatsink. This is not acceptable.

Furthermore, the parts were absolutely filthy when I received them. He clearly does not know how to apply thermal grease, nor does he bother to maintain his gear or at least clean it prior to selling it. I\'ve seen some nasty-looking parts before, but these were totally gross. It took me another two hours to clean the board, excess thermal grease around the cpu socket, & the hsf.

It has been a week since I contacted Duy, still with no response. I would avoid this trader unless you like unpleasant surprises & dirty parts.

I purchased a 1gig SODIMM of DDR2 667mhz RAM. Duy instead sent me a 533mhz SODIMM.

dutnguye was the Seller on May 3, 2011 AnandTech

Anyone can sell used computer parts online. How a seller handles problems is a major component of what separates good sellers from bad. A little advice, DO NOT PAY DUY WITH PAYPAL AS A GIFT.

Conversations with Duy initially went very well. He was quick to respond and shipped promptly.

I understand people make mistakes. When I approached Duy about the RAM and reimbursing me for return shipping, he agreed to take it back BUT he would not properly reimburse me for return shipping.

To save on money, he requested that I send it back to him in a letter envelope and would reimburse me an additional 44 cents for a stamp. I thought it was odd to me but it would end up being his RAM and not mine. I messaged him to confirm the RAM being shipped unprotected and that he would reimburse me for item tracking. He said he would not pay for tracking, only 44 cents.

I find this unacceptable as shipping the wrong RAM was his fault and not mine. I should NOT have to bear the risk of the letter getting lost in return transit or not having proof of delivery. I could then be out my money for a mistake which was not mine.

To be accommodating, save Duy money and reach what I thought was a middle-ground, I offered to ship it back to him in an envelope without tracking if he refunded my money first. He swiftly declined.

Unfortunately I made the mistake of trusting Duy and paying with PayPal as a gift to save him a little money on this sale since initial conversations went so well. Now, I do not have the option of getting all my money back through proper mediation.

I bought an Alienware 17 R3 laptop from dutnguye.

dutnguye was the Seller on January 20, 2019 HardForum

Here is why I am leaving negative feedback. I know he has 1032-3 feedback, but people change. This is relevant for 2019. I contacted dutnguye to purchase the laptop on 1-20-19. He was asking $600 OBO. After some haggling, we agreed to $525 shipped. I asked him for a PayPal invoice and a photo of the laptop, which he sent. In the invoice and photo, there was no mention of any damages. I agreed to the deal and paid him the money.

On 1-24-19, I received the laptop in the mail. When I opened it, I noticed significant damages to the right rear cooling vent and case joint. The slats on the vent were completely destroyed, and the case joint was cracked along 2". There was maybe 2-3mm of separation between the palmrest and the back side. Also some more cosmetic damages to the case.

Photos: https://imgur.com/a/uUV9RZP

I told dutnguye that the laptop was damaged in shipping and if he had insurance. He replied "That was already there before shipping". I asked him why he would send a laptop with damages without informing me of them. He said that the damages did not affect the functionality of the laptop, and it was my fault for not asking for photos before buying the laptop. This wasn't true, as I did ask for a photo and the 2" crack in the case joint could affect cooling temps, structural integrity, and peridoic maintenance. I demanded a full return of the money, including the shipping price. Dutnguye said he would refund the money, but said I had to pay for shipping. I said no, I will not pay your shipping cost due to your fault. Dutnguye said he wasn't at fault and I filed a PayPal dispute.

As of today I am still waiting on a response from the PayPal resolution center. I am in shock that a highly reputable seller with over 1000 reviews such as dutnguye would handle this transaction as poorly and miserably as he did. The whole time, communication from him was also very tense and unpleasant. To summarize:

- Sold me a $525 laptop with significant damages without informing me of these damages beforehand

- Refused to take ownership of the problem, tried to blame me for his poor practices. I was forced to open a dispute with PayPal

- Really bad communication throughout the entire experience. Never made mention of the damages of a laptop he sold me.

This has been one of my worst experiences in a long time of buying/selling online. Be cautious when dealing with dutnguye. I do not trust him and recommend staying away if possible.

Edit 1: Forgot to mention, I asked dutnguye if the charger was a genuine Dell charger and he said 'Yes." It was not a Dell, it was Flextronics ( different dimensions). That was a lie. So yes, he lied too.

Wacom Intuos 3 6x11 graphics tablet

dutnguye was the Buyer on February 21, 2006 Other/Unknown

This trader is TOP notch. I have dealt with him on several occasions now and he has bene nothing short of superb.

Sold a Shuttle Sk83g, a64 3200+ 754, and a shuttle carrying bag.

dutnguye was the Buyer on February 9, 2006 AnandTech

Good buyer. Very understanding about the initial setup problems with this sort of system.

Traded a desktop for laptop

Cross-traded on April 18, 2006 Other/Unknown

Laptop packaged extremely well, great communication, everything works as he said it should. Would gladly do business again

Traded my laptop for his desktop. Great deal.

Cross-traded on April 19, 2006 Other/Unknown

Awesome and Fast transaction.
Easy to deal with over phone and Yahoo IM.

bought 2x 300G seagate HDD

dutnguye was the Seller on April 27, 2006 AnandTech

wonderful trader. sticks to his word. superfast shipping. Excellent packing. The product is as advertised. Highly recommended trader. would love to deal with again

I sold Duy a NIB Audigy 2 ZS Notebook sound card.

dutnguye was the Buyer on April 30, 2006 AnandTech

Great communications and fast payment - all qualities you want in a buyer. I look forward to our next deal.

Purchased a Hauppauge PCI TV Tuner

dutnguye was the Seller on June 7, 2006 AnandTech

Well packaged and quick to ship.
Card works great with MythTV.
Would deal with again.

Sold modded xbox through www.notebookforums.com

dutnguye was the Buyer on November 6, 2006 Other/Unknown

Buyer was very honest and paid quickly. Good communication through out the transaction. Thanks for a smooth sale.

TWO 750GB Seagate SATA Hard Drives

dutnguye was the Seller on December 20, 2006 Other/Unknown

Drives arrived in good condition and were shipped within hours of payment. Great communication. Would not hesitate to do business with again.

Open Box Core 2 Duo CPU

dutnguye was the Buyer on January 29, 2007 HardForum

Excellent buyer, great communication. I was very happy to sell to him.

Sold an Asus P5N32-SLI SE DELUXE motherboard

dutnguye was the Buyer on January 31, 2007 HardForum

Great buyer, fast payment, great communications, this was a smooth transaction. This trader is highly recommended.
Thanks

I bought a XPS 1710 from DUY

dutnguye was the Seller on July 5, 2007 Other/Unknown

got my gf a 1710 from Duy at www.notebookforums.com. Duy is fast in communication and the item is well packed. A+ seller

sold a dell 700m, used

dutnguye was the Buyer on July 10, 2007 AnandTech

great buyer, he sent non-cc paypal asap. Very good with communication as well.

Sold used Dell 700m

dutnguye was the Buyer on July 1, 2007 AnandTech

A pleasure to deal with ... fast payment and always in contact. Enjoy the laptop!

Sold a used laptop

dutnguye was the Buyer on July 12, 2007 AnandTech

Fast payment, great communication, always a pleasure to deal with someone like that. Enjoy..

7900GT OC

dutnguye was the Seller on February 11, 2008 AnandTech

Bought a BFG 7900GT OC...was shipped promptly, and arrived just as described. A++ trader!

Sold him a 60 day WoW game card.

dutnguye was the Buyer on July 12, 2008 HardForum

Paid fast and was a smooth transaction. I have nothing negative to say about this trader.

Sold a set of Logitech Z-2300 speakers locally.

dutnguye was the Buyer on July 15, 2008 AnandTech

We met at his chose location and exchanged the goods. Good communication and was patient when I ran into traffic.

Sold a Intel Q6600 CPU & Abit IP35-E Motherboard

dutnguye was the Buyer on July 30, 2008 HardForum

Good Communication.
Smooth Transaction.
Payment was made fast.
Pleasure to do business with.

Sold him a Radeon X1900 crossfire card.

dutnguye was the Buyer on July 31, 2008 HardForum

Paid quickly, worked everything out, and was easy to deal with.

Sold PSP package to dutnguye

dutnguye was the Buyer on July 26, 2008 AnandTech

Fast and prompt payment. Very good and smooth deal. Wouldn\'t hesitate to trade with this member in the future.